Info
How to Order
Order Online: using our secure server (fastest option)
- To place an order online, click on any product image.
- Choose the quantity you want and follow the instructions on the screen to finalize your order.
- For Personalized Photo Products ONLY: After placing your order online, you will be given an option to send your photo(s) via e-mail. Please include your order confirmation number with your photo(s).
Buying from us is easy and secure. For every item, there will be a click to order button. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately or continue shopping.
You can put as many items as you want in your shopping basket. When you are finished and want to place the order, you can get back to your shopping basket by clicking View Shopping Cart button. When you submit your order, it will be confirmed via e-mail and will include your order number. Please include your order number with your photo/artwork. You can feel confident that your credit card information is protected by our secure server.
Order by Telephone:
Call 1-800-933-5997 to place
your order.
Telephone
Hours (EST):
Sales: Mon-Fri: 9am-5pm, Sat/Sun: closed
Customer Service: Mon - Fri: 9am-5pm Sat/Sun: closed
How We Protect You
Shopping at Perfect
Wedding is safe and guaranteed. Our secure server software encrypts all
of your personal information including credit card number, name, and address,
so that it cannot be read as the information travels over the Internet.
The encryption process takes the characters you enter and converts them
into bits of code that are securely transmitted over the Internet.
Payment
Options
Pay by Paypal or Credit Card Using
Our Secure Server
We safely accept Paypal, Visa,
MasterCard, American Express, and Discover via our secured server.
Gift Certificates
Do you want to give
someone special a Perfect Wedding product, but don't know which to get?
A Perfect Wedding gift certificate is the perfect solution! Simply fill
out the order form, choose gift certificate as your product choice, and
fill in the dollar valuation.
Your
Privacy
Our mailing list is
proprietary. We will not sell your name, address, phone number and/or
credit card information to any third party for any purposes.
Holiday Shipping:
Please note:
There is no pick-up or delivery service for UPS orders on weekends.
All UPS orders placed over the weekend will be processed the following
Monday. All orders placed after 12pm EST will be processed the following
business day.
Ship-To Address
If you would like
us to ship your gift to a different address you may do so at no extra
charge. We can also ship to multiple addresses. Each address in a multiple
address order should be treated as a new order. Simply submit a new order
for every address that you are shipping to.
Overseas
At
the moment we are not shipping outside of the continental United States.
Accuracy of Address
Please
make sure your address information is accurate and complete. If the address
is incomplete it may delay receipt of the package and you will be charged
a fee to correct the address (even if only the apartment or suite number
is missing).
Shipping Disclaimer
Some items may incur an additional shipping charge due to their size/weight and/or the distance they are being shipped. We will contact you with these charges before the order is processed for final approval.
We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.
Please call for a Return Merchandise Authorization number and return instructions
before sending back any item. Unauthorized returns will not be accepted. We
recommend that any returns you send to us be fully insured and via a carrier
that provides tracking information. In the event that a returned package is
lost or damaged during shipment back to our company, we will not be able to
refund you. Instead, you will need to contact the shipping courier that you
selected and file an insurance claim. All refunds will be made to the person/credit
card that made the original purchase. Some return exceptions to this policy
may apply. All returns or exchanges must be made within 30 days of
receipt. Please allow up to 2 weeks for refunds to be processed.
Returning Defective Items:
- All damaged items must be reported within 5 days of the receipt of the item so that the damaged claim may be filed with our shipping courier.
- Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.
Returning Non-Defective items:
- Future Memories, Inc. will not refund your purchase if the item returned is not in resalable condition.
- Please call for a Return Merchandise Authorization number before sending back any item. Unauthorized returns will not be accepted.
- All approved non-defective returns will be subject to a 15% restocking fee.
- Return shipping is the responsibility of the customer.
- Shipping & Handling Fees are not refundable.
- Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.
- Personalized items, personal care products, and bulk orders cannot be returned.
- Please note that opened videos, cd-roms, and dvds cannot be returned.
- If your original purchase qualified for FREE shipping and you choose to return any part of your order, you will still be responsible to pay for all shipping costs that were originally incurred to ship your order. If a FREE shipping order is refused or deemed Return To Sender, you will also be responsible for the return shipping fee. These shipping amounts will be deducted from your refund.
Cancellation Policy: If an order that you attempted to cancel ships out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.
Cancellations are not guaranteed as our systems are automated. If you have placed an order and would like to cancel it, please contact us as quickly as possible by telephone and we will do our best to prevent your order from shipping. If our customer service team attempts to cancel your order, please understand that a successful cancellation may still be unlikely as it’s difficult to intercept an order once it’s been processed. Please note: bulk orders along with personalized and/or made-to-order items may not be canceled once production has begun.
Advertising Disclaimer:
Product styles, descriptions, and specifications are subject to change without notice, due to changes in the manufacturer's production and may vary slightly from what is pictured. Future Memories, Inc. is not responsible for typographical, pricing, product information, or advertising errors. Advertised prices and available quantities are subject to change without notice.
Our Company, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.
